If you are unhappy following a selection process, the Codes of Practice outline the review and appeal mechanisms open to you.

You can either request a review of a decision made during the selection process, under section 7 of the relevant code, or you can make a complaint that the selection process followed was unfair, under section 8.

You must choose between requesting a review of a decision or making a complaint. You cannot choose both.

Request a review (section 7)

If you are unhappy with a decision made during a selection process, believe it was made on the basis of incorrect information or that documented procedure was not followed, you can ask for a review under section 7 of the relevant code.

The decision may be reversed if it is found to have been incorrect.

For more information on the review process and how to request a review, click here.

Make a complaint (section 8)

If you think the selection process was unfair and in breach of the Code of Practice, you can make a complaint about the process under section 8 of the relevant code.

If the selection process is found to have been unfair, the decision will not be reversed. However, changes may be made to the process to ensure a breach does not happen again.  

For more information on the complaint process and how to make a complaint, click here.

How do I choose?

You must choose between a review of the decision (under section 7) and a complaint (under section 8).

If you have already asked for a review, you cannot then make a complaint. We will accept a complaint only in exceptional circumstances.

You must be careful when deciding which mechanism is most appropriate to your case. See the table below to help you choose the right option.

 

When should I request a review (section 7) When should I make a complaint (section 8)
If you are unhappy with the marks you received If you believe the selection process was unfair
If you believe your experience and qualifications were not taken into account If you can identify one or more breaches in the Codes of Practice
If you believe the selection board did not follow the process outlined If you believe the process did not treat candidates consistently or transparently
If you believe the marks you received were based on incorrect information If you are looking for changes to the selection process for the future
If you are seeking a reversal of the final decision If you are not seeking a reversal of the final decision

Timeframes

The timeframes for asking a public body for a review or to make a complaint are as follows:

Requesting a review of the decision (section 7)

  • You must ask for an informal review within five working days of the selection decision
  • You must ask for a formal review within two working days of the informal review decision, or 10 working days of the selection decision
  • The public body should give you the formal review decision within 25 working days of receiving your request 

Making a complaint (section 8)

  • You must make an informal complaint within a reasonable timeframe
  • You must make a formal complaint within two working days of the informal complaint decision
  • The public body should give you the formal complaint decision within 25 working days of receiving your request 
  • You must appeal to us within 10 working days of the outcome of the formal review 

If you make a complaint outside of these timeframes, you may be refused.